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Prescription Medicine Stopped at Customs
« on: July 07, 2016, 12:12:39 pm »

I had my mom mail three months supply of my depression medication to me via UPS, but it looks like it got stopped at customs. I got an email from UPSKorea about it, but it's all in Korean. Can some kind soul translate it for me? I just arrived a week and a half ago, so I'm not sure if telling my school director or a fellow teacher will just make them send me back home and I don't know anyone else to ask. Hopefully it can all be resolved without them getting involved.

Email is below:
[UPS 창고료 징수 변경안내/2015.9.14반입건부터 적용]
반입일로부터 Calendar day 7일 이내에 미출고시 최초 반입일부터의 창고료가 부과되오니 통관 진행에 참고하시기 바랍니다.
단, 타관세사 인계건이나 보세운송되는 경우는 최초 반입일로부터 Calendar day 5일 이내에 미출고시 창고료가 부과됩니다.
(위험물(DG), 냉동, 냉장 등 특수 창고로 반입되는 경우는 각 창고의 징수 기준을 따릅니다.)

SARAH BROWN - 담당자 님 귀하

B/L NO      : 49838FC38NN

Tracking NO : 1Z49838F0427442899

입항일      : 2016/07/07

최상의 Door to Door서비스를 제공하는 국제화물 특송업체 UPS Korea입니다.
첨부된 서류와 아래 일반적인 유의사항을 확인하시고 연락 부탁드립니다.
UPS를 이용해 주셔서 감사 합니다.

== 첨부화일 ==

(UPS-0-표지.tif )
(UPS-1-49838FC38NN- WAYBILL.tif )
(UPS-INV-49838FC38NN-20-001.tif )

통관담당 : 이상희     
PHONE NO : 82-32-744-3004 
FAX NO   : 82-32-744-3029

아래사항은 세관통관에 중요하오니, 신고 전에 다시 한번 꼭 확인부탁드립니다.
아울러 관세감면신청(재수입, 수리후재반입, 샘플면세 등) 은 신고수리후에는 정정 되지 않으므로,
신고전에 요청해주십시오.
  1)고객님이 주문하신 물품의 가격, 수량, 무게 등 비교
  2)원산지표시(물품 및 인보이스에 기재되어야 하며, 미표시 과태료가 부과 될 수 있습니다)

※관세법 제 26조 제3항 및 수입통관사무처리에 관한 고시 제2-1-7조 제4항에 의거하여, 통관의 목적으로, UPS는
고객님의 고유식별번호정보(주민등록번호나 여권번호 등)를 수집하며, 고객님의 물품통관을 위해서 고객님의
고유식별정보 처리를 웅진 관세사에 처리 위탁할 수 있고, 이용 목적 달성 후 관련법 따라 폐기됩니다.
고객님은 고유식별정보 제공을 거절할 수 있으나 그러한 경우 통관 지연 및 그로인한 창고료가 발생하는 불이익이 있습니다.
고객님은 고유식별정보를 제공함으로써 UPS의 개인정보 수집 및 이용에 동의하게 됩니다.

Thank you so much!

  • Imogen1991
  • Hero of Waygookistan

    • 1109

    • March 18, 2015, 12:26:47 am
    • Ho Chi Minh City, Vietnam
Re: Prescription Medicine Stopped at Customs
« Reply #1 on: July 07, 2016, 01:10:22 pm »
Sorry, I cant be much use with the translation but I have dealt with Korean customs before and they emailed me in English. Maybe you could reply to the email and request for them to tell you the info in English?

EDIT: I looked over the email again and I think they want you to provide some identification, perhaps your ARC or passport number. But I'm not 100% sure. I just checked my previous emails with customs and they wanted the following information from me:

Passport number
Home address
They also wanted to know what the parcel is, what it is for and whether it's for perosnal use or commercial (resale)

So maybe this is what they are looking for. I would try to get the info in English first and foremost
« Last Edit: July 07, 2016, 01:13:38 pm by Imogen1991 »

Re: Prescription Medicine Stopped at Customs
« Reply #2 on: July 07, 2016, 01:14:35 pm »
I concur with Imogen.  Either way, can't you call UPS?  I'm sure they can tell you.  Being a global company, they ought to have English speaking reps.  I do know I have been called by them a long time ago by an English speaking rep.  Either way, give 'em a call. 

  • shostager
  • Super Waygook

    • 276

    • November 06, 2012, 06:08:10 am
Re: Prescription Medicine Stopped at Customs
« Reply #3 on: July 07, 2016, 01:21:30 pm »
A call will probably help you, but skimming (there are some words I don't know) -

The top part is telling you how soon it will arrive (seems to be about 7 days once it passes inspection). After that, they say they want you to contact them to check your info (probably the things that Imogen said). Bottom stuff seems to be the boilerplate that's usually in emails like that.

Basically, call them, they need that info anyway to send it on to you.