Domino's Pizza removes 30-minute delivery promiseBy Cho Jae-hyonDomino’s Pizza Korea said it will scrap the 30-minute delivery promise amid growing public criticism that the policy has put delivery drivers’ lives at risks.“We’ve done our best to prioritize safety while carrying out the 30-minute delivery rule. But we’ve decided to end it amid growing concerns,” it said in a statement. It is the first time in two decades that the pizza chain in Korea has decided to revoke its promise to customers that all pizzas will be delivered in less than 30 minutes after ordering.Under the 30-minute rule, delivery men have had to drive their motorbikes fast and recklessly to avoid facing disadvantages in wages, risking their lives.A group of civic groups have demanded that the company must put an end to the rule, threatening to launch a campaign to boycott Domino’s pizza if it would not listen to them.The system caught the public’s attention after a 24-year-old Pizza Hut employee was in a head-on collision with a taxi in Doksan-dong, southwestern Seoul on Dec. 12.On Feb. 13, a 19-year-old delivery man was also killed after being hit by a bus that ran the lights in Yeoungdeungpo-gu, Seoul. The rider took off in such a hurry, he didn’t check oncoming traffic.chojh@koreatimes.co.kr
If only I could get them to deliver at all. I tried last weekend, the employee didn't speak English. I was told "call back" and I assumed they would call back. They did, after about half an hour. I gave them my address and order in a mixture of Korean and English, everything sounds good. They call back 10 mins to clarify my address - ok ok, everything is good. They call back again, asking me more questions. Finally they call back a third time and tell me they can't deliver! Doh! So I walked for 5 minutes to my local korean pizza place and had a delicious pizza with god knows what on it.Moral of the story: if you can get Domino's to deliver at all (even if it's over 30 mins), be happy.Moral of the story (for me): don't be so lazy.