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  • cheyfair
  • Newgookin

    • 1

    • December 13, 2019, 11:22:19 am
    • Seoul, Korea
Subscription Issues
« on: March 11, 2021, 11:18:39 am »
I recently paid to reup my subscription on the site and the money came out of my bank on the fifth. However my account still says pending and I am not able to access any of the materials on the site. I'm not sure who to contact so if someone could give me some help that'd be great.


  • sofoulini
  • Waygookin

    • 23

    • March 22, 2013, 10:44:32 pm
    • , South Korea
Re: Subscription Issues
« Reply #1 on: March 16, 2021, 01:26:56 pm »
I have exactly the same issue! The money came out of my account but on the website it says Payment pending. That message shows since November! Any moderators who can help?!?


  • Kyndo
  • Moderator LVL 1

    • 1970

    • March 03, 2011, 09:45:24 am
    • Gyeongsangbuk-do
Re: Subscription Issues
« Reply #2 on: March 16, 2021, 01:51:57 pm »
I'll cc the issue to sysadmin!


  • suhmey
  • Newgookin

    • 1

    • December 29, 2015, 01:55:51 pm
Re: Subscription Issues
« Reply #3 on: March 17, 2021, 01:57:52 pm »
i just tried a few times to process a subscription and it just goes back to the credit card details page. it doesnt say card declined or payment accepted.


Re: Subscription Issues
« Reply #4 on: April 08, 2021, 10:27:27 am »
My subscription shows as finished. I paid the renewal fee yesterday. I have a receipt at my gmail.


  • Kyndo
  • Moderator LVL 1

    • 1970

    • March 03, 2011, 09:45:24 am
    • Gyeongsangbuk-do
Re: Subscription Issues
« Reply #5 on: April 08, 2021, 11:08:59 am »
My subscription shows as finished. I paid the renewal fee yesterday. I have a receipt at my gmail.
I'll pass the issue along to SysAdmin!


Re: Subscription Issues
« Reply #6 on: April 11, 2021, 01:54:48 pm »
I'll pass the issue along to SysAdmin!
It seems that it got fixed, since it's showing as active now.

But, the system is still trying to make a recurring payment. The previous year, I had marked it as recurring apparently. And it's continuing to try to make that automated one.


  • Kyndo
  • Moderator LVL 1

    • 1970

    • March 03, 2011, 09:45:24 am
    • Gyeongsangbuk-do
Re: Subscription Issues
« Reply #7 on: Yesterday at 07:07:17 am »
That's really strange.
I'll ask about it.

It might be worth blocking any possible future automated transaction from the other end (ie your paypal)