Waygook.org

Waygook! => Website usage, help, FAQs, Questions, Suggestions. => Topic started by: cheyfair on March 11, 2021, 11:18:39 am

Title: Subscription Issues
Post by: cheyfair on March 11, 2021, 11:18:39 am

I recently paid to reup my subscription on the site and the money came out of my bank on the fifth. However my account still says pending and I am not able to access any of the materials on the site. I'm not sure who to contact so if someone could give me some help that'd be great.

Title: Re: Subscription Issues
Post by: sofoulini on March 16, 2021, 01:26:56 pm

I have exactly the same issue! The money came out of my account but on the website it says Payment pending. That message shows since November! Any moderators who can help?!?

Title: Re: Subscription Issues
Post by: Kyndo on March 16, 2021, 01:51:57 pm

I'll cc the issue to sysadmin!

Title: Re: Subscription Issues
Post by: suhmey on March 17, 2021, 01:57:52 pm

i just tried a few times to process a subscription and it just goes back to the credit card details page. it doesnt say card declined or payment accepted.

Title: Re: Subscription Issues
Post by: slycordinator on April 08, 2021, 10:27:27 am

My subscription shows as finished. I paid the renewal fee yesterday. I have a receipt at my gmail.

Title: Re: Subscription Issues
Post by: Kyndo on April 08, 2021, 11:08:59 am

Quote from: slycordinator on April 08, 2021, 10:27:27 am

My subscription shows as finished. I paid the renewal fee yesterday. I have a receipt at my gmail.

I'll pass the issue along to SysAdmin!

Title: Re: Subscription Issues
Post by: slycordinator on April 11, 2021, 01:54:48 pm

Quote from: Kyndo on April 08, 2021, 11:08:59 am

I'll pass the issue along to SysAdmin!

It seems that it got fixed, since it's showing as active now.

But, the system is still trying to make a recurring payment. The previous year, I had marked it as recurring apparently. And it's continuing to try to make that automated one.

Title: Re: Subscription Issues
Post by: Kyndo on April 12, 2021, 07:07:17 am

That's really strange.
I'll ask about it.

It might be worth blocking any possible future automated transaction from the other end (ie your paypal)

Title: Re: Subscription Issues
Post by: hoonikappp on April 13, 2021, 01:40:44 pm

Is there another way to subscribe without paying through PayPal?
Preferably a Korean bank account?

Title: Re: Subscription Issues
Post by: Arsalan Lavang on April 14, 2021, 05:47:22 am

I sent you a message hoonikapp :)

Title: Re: Subscription Issues
Post by: JanineRed on July 23, 2021, 12:47:45 pm

I would also like to know if there is a way to pay for my subscription without using paypal?

Title: Re: Subscription Issues
Post by: octau73 on November 18, 2021, 12:39:09 pm

I tried a few times to process a subscription and it just goes back to the card details page that the  card is declined  or not accepted.
So I wonder if you have another way to pay for a subscription fee. If you have, please tell me the way.