Author Topic: Banks cite non-existent law on expat cards  (Read 2312 times)

Offline Brian

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Banks cite non-existent law on expat cards
« on: January 30, 2008, 09:35:08 am »
I've been lucky, and my debit card has worked overseas each time I've tried it.  But, banking is a constant source of headaches for foreigners here.  Never tried getting a credit card, though, and not sure I ever will.  I get enough aggravation from tellers who don't know how to conduct an international transfer.  It'd be cool if they, like, kept electronic records of my transfers, but for some reason they only keep track of transfers done at that particular branch.   ???

Anyway:
From the JoongAng Ilbo:

Banks cite non-existent law on expat cards

January 28, 2008
The difficulties foreigners living in Korea have obtaining international debit cards and local credit cards are a perpetual source of frustration for expatriates.
While some banks even tell customers that “new” Ministry of Finance regulations prevent them from issuing international debit cards to foreigners, there are no such rules, according to a ministry official.
Lee Cha-woong, an official at the ministry’s foreign currency department said, “There was no change of governmental laws or regulations on the issuance of an international debit card to foreigners.”
According to Lee, each local bank has different policies on issuing cards.
Some banks issue the debit card without any restriction on foreigners while others limit the amount of money a foreigner can withdraw with the card to 10,000 dollars on a given trip out of the country. Many banks simply won’t issue any debit card to foreigners.
The system can bewilder and enrage foreigners.
Sei Chong, a Korean-American living in Seoul, was unpleasantly surprised during a visit to the United States last September to find that she could no longer withdraw money from her Korean bank.
“I travel a lot overseas. I even withdrew money when I was in Afghanistan in March. But after I switched my old, tattered ATM card with a new one in September, I could not withdraw money at any bank in the States,” said Chong, who is an editor at a news agency.
Kookmin Bank told Chong she could not withdraw money outside the country with an ATM card because she is a foreigner. A Citibank officer said an international bank cannot give a foreigner an international debit card because it has to abide by local laws.
Then Chong visited SC First Bank and got the card she needed without a problem. “No one seems to know where this law came from,” said Chong. “I think it makes Korea a backward country.”
The answer is simple. There is no such law.
The inconsistencies of local bank rules have long been a source of irritation for foreigners living in Korea, especially as the country now aspires to be an international financial hub.
On expat-oriented Web sites discussion threads are filled with complaints about Korean bank services and double-standards in treatment by banks.
At last year’s Seoul Town Meeting, where foreigners air gripes about living here, the alleged rule change was a hot topic, but no clear information was given by officials.
The latest discussion of a “rule” seems to have come from a misunderstanding.
The Korea Federation of Banks asked the Finance Ministry’s Lee for guidance on the debit card issue early last year, Lee said.
He explained the situation. According to Lee, there are two types of bank accounts foreigners can have here: domestic transaction accounts and foreign transaction accounts. If a foreigner opens the latter, he or she can withdraw money outside the country without any restrictions. But the source of deposits should be reported both to the bank and financial authorities.
“I never said the banks should not issue international ATM cards. I just told them that the amount that can be withdrawn from a local domestic transaction account should be limited to $10,000 per exit from the country, under the laws on foreign currency transactions,” said Lee.
The limit on domestic accounts was set to prevent foreigners from withdrawing large sums from a local account to avoid taxes.
“Some banks, which had issued the international debit card before, might have stopped because it would cost extra for them to establish a separate system to limit the amount foreigners can withdraw,” said Lee.
Yoo Jeong-yoon, a public relations officer at Kookmin Bank, said, “If foreigners withdraw money with their ATM card overseas, we cannot control the limit. So our bank does not issue the card to foreigners.”
But there is almost no consistency, even within the same bank. A branch of Korea Exchange Bank in southern Seoul said that it does not issue the overseas card to foreigners. A branch of Shinhan Bank near City Hall said a foreigner has to wait for three months after opening an account to receive the card. But a Shinhan branch in Wonju, Gangwon said it can issue the card immediately.
A Woori Bank branch near City Hall said it issues the card to foreigners as soon as they open an account.
“The ministry gave us vague answers, saying each bank should set its own policy,” said Hong Gang-ho, an official at the federation of banks.
Such random policies also apply to credit cards.
“I could not get a credit card from a bank where I had an account for years. Then, when I went with my Korean coworker and asked them bluntly why I should keep my account with them if I could not get a credit card, they issued one,” said a German man, who teaches at a private high school in Gangwon.
Bank also have a variety of different requirements that foreigners must meet to receive a credit card. Some demand a Korean cosigner, others insist on proof of employment with a company here for more than six months. Still others require a yearly income of more than 50 million won ($52,820). The rules don’t exist for Koreans.

Park Yeon-soo contributed to this article.

By Kim Soe-jung Staff Reporter [soejung@joongang.co.kr]
"You know, there comes a day in every man's life, and it's a hard day, but there comes a day when he realizes he's never going to play professional baseball." - Josh Lyman, from The West Wing.

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vessel

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Re: Banks cite non-existent law on expat cards
« Reply #1 on: February 27, 2008, 06:46:01 pm »
I've been lucky, and my debit card has worked overseas each time I've tried it.  But, banking is a constant source of headaches for foreigners here. 

Well, I have contacted an English-speaking rep from ALL of the banking companies in Korea(that have one anyway), and the "law" went into effect sometime in October, so I doubt any card is working(outside of Korea) now.  Of note:  the Woori bank English rep is a New Zealand native living here in Korea.  She is an employee, and even she cannot access her money outside of Korea!!!

All of the banks in Korea belong to an association, and they TOGETHER formed this policy.  According to my research, it is because the banks here lack the necessary security to limit overseas withdrawals.

I say every expat pulls all of their money out of the banks and sends it home now, so the banks can no longer use it to invest.  I dont know about all of you, but my account needs no minimum to stay open, so I will be leaving enough to cover expenses, then sending the rest home.  If enough of us do it, they will realize it is in their best interest to cooperate.

jellomando

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Re: Banks cite non-existent law on expat cards
« Reply #2 on: February 28, 2008, 07:36:13 am »
Hi Vessel,

I'm curious about this issue and I'd like to do some more research.  Would you mind passing along the contact information that you used?

Thanks

vessel

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Re: Banks cite non-existent law on expat cards
« Reply #3 on: February 28, 2008, 01:30:15 pm »
Hi Vessel,

I'm curious about this issue and I'd like to do some more research.  Would you mind passing along the contact information that you used?

Thanks

Well... its not really that easy.  If you go through with it you should get an appreciation for how much work it was...

I had to have help, since I dont speak Korean(my school seems dead set against me learning any).  All of the contact numbers for all of the banks start in Korean, and there is a prompt for English(in Korean, how stupid is that?).  Basically, I had a Korean friend speak or prompt until there was an English-speaking rep on the phone, then I asked my questions.  At each one, the answers were the same.  If you are NOT an Korean citizen, you will have NO ACCESS to your account from outside Korea.  EVEN IF your card reads: "International" on it, that option has been turned off since October.

I should point out this is not just from research.  This is what happened to me...
In August, I took a vacation to the Philippines, and used my card multiple times quite successfully.  I had no problems, and as I dont like to carry much cash around, it was very handy.  Now, in January this year, I took another vacation to Thailand, and again, did not see the need to carry a large amount of cash, nor had I received ANY notice of a change in my card status, but after hearing rumors about this, I went to my local office and spoke to the only rep understanding English.  She assured me my card was international and I would have no problems over in Thailand.

So I went, and got stranded with no money.  no access to my account.  Luckily I have a good and trusting friend here in Seoul that wired me enough money to scrape by.  Scrape by!  In Thailand!  I could do no shopping, barely had enough money to eat, no one got any gifts, nothing!  my whole trip was ruined save for the really understanding girl I met who didnt mind I was a "poor boy"!  All because of a banking policy that even the Korean government saw as a mistake.

The more time I spend here, specially in this province, the more dis-enchanted I become with Korea.  IF I do come back in August, it will only be to Seoul, and it will only be for the money.  I started out thinking this was such a great country, but it really is not.  I tell everyone back home asking about teaching to forget about coming here. 

Offline Brian

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Re: Banks cite non-existent law on expat cards
« Reply #4 on: February 29, 2008, 02:23:23 pm »
Anybody interested can try this survey from KEB on how to improve banking services for foreigners.  Takes about 15 minutes.  Not sure what good it'll do, but hey I guess it's better than nothing. 

My beefs are the issue with international debit cards, the on-again/off-again availability of credit cards, the hassles that accompany trying to transfer money home, the hassles that accompany trying to transfer more than $10,000 a year home, the apparent impossibility for foreigners to get an ATM card their first 3 months, and the lack of benefits available to foreign customers.  I've been a KEB customer for 2.5 years, have kept lots of money in accounts there, and have sent a ton of money home.  This past month, because I was a "preferred customer," I got a little bonus . . . the teller knocked 400 won off my transfer fee. 
« Last Edit: March 01, 2008, 12:07:07 am by Smee »
"You know, there comes a day in every man's life, and it's a hard day, but there comes a day when he realizes he's never going to play professional baseball." - Josh Lyman, from The West Wing.

Visit me: http://briandeutsch.blogspot.com

Offline goulash

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Re: Banks cite non-existent law on expat cards
« Reply #5 on: April 01, 2008, 09:45:48 am »
I haven't tried it myself, but I've heard a couple of times that if you want a Korean Credit card, KEB in Gwangju will issue one... the only catch is, you have to give them a security deposit of the same amount as your card limit.

Really it's working as a debit card. If you want a W2 000 000 limit, you give them 2 Million won security deposit and get a card which acts like a "credit card". When you finally close the account, you get your money back. I'd be surprised if you get any interest on it though.

 :-\