November 18, 2017, 11:51:22 PM

Author Topic: Fixed: Paid $5 subscription fee, cannot access lessons  (Read 1893 times)

Offline tthomp14

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Fixed: Paid $5 subscription fee, cannot access lessons
« on: September 13, 2017, 03:33:27 PM »
Hello,

I paid for the subscription yesterday. I am still unable to download or see any of the attachments in the lessons. I thought I would give it a day to activate, but I heard that a lot of people who paid got access immediately.

Can anyone help me out?

Thank you!
« Last Edit: September 27, 2017, 01:27:50 AM by Arsalan »

Offline travelinpantsgirl

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #1 on: September 13, 2017, 03:37:14 PM »
Tthom,

I am sorry about that. Can you please pm me your paypal transaction number? I have an email out to the site owner about this issue.

Thanks!

Hello,

I paid for the subscription yesterday. I am still unable to download or see any of the attachments in the lessons. I thought I would give it a day to activate, but I heard that a lot of people who paid got access immediately.

Can anyone help me out?

Thank you!
Ignoranţa este adesea o boală fatal şi cretin nu poate fi vindecata.

Offline tthomp14

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #2 on: September 13, 2017, 04:48:22 PM »
Tthom,

I am sorry about that. Can you please pm me your paypal transaction number? I have an email out to the site owner about this issue.

Thanks!

Hello!

I just sent you a message with my transaction info.

Thank you!

Offline travelinpantsgirl

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #3 on: September 14, 2017, 07:46:11 AM »
Please PM me your transaction/order number and I will get back to you as soon as possible with a solution.
I paid for a subscription on Monday, and it has already been taken out of my bank via Paypal, but I am still unable to access the content. Any ideas on what I should do??

Thanks!
Ignoranţa este adesea o boală fatal şi cretin nu poate fi vindecata.

Offline ithinkinailedit

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #4 on: September 14, 2017, 08:03:50 AM »
Amazing how your only payment option is Paypal when so many teachers in Korea have restrictions on their accounts that make Paypal impossible. What a mess.

Offline mcghe7

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #5 on: September 14, 2017, 08:49:13 AM »
Thanks

Offline heatherrr88

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #6 on: September 14, 2017, 01:04:58 PM »
What a pain this has been!! If they didn't already have my money, I would have said buh bye to Waygook by now!

Offline sharing17

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #7 on: September 18, 2017, 12:10:46 PM »
Please PM me your transaction/order number and I will get back to you as soon as possible with a solution.
I paid for a subscription on Monday, and it has already been taken out of my bank via Paypal, but I am still unable to access the content. Any ideas on what I should do??

Thanks!
I also paid and it says im not allowed to send messages.
You need to have at least 5 posts in order to send messages so, I guess reply to this with useless posts to make it 5 total. Then you can message people :)

OK, I will try

Offline reeseg1990

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #8 on: September 26, 2017, 08:32:56 PM »
I'm having the same issue I paid 20 dollar subscription and I'm not allowed access to anything.

Online slycordinator

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #9 on: September 26, 2017, 11:05:50 PM »
By the way, I think it would be a good idea to implement something where admins can be PM'd without having reached the 5 posts threshold. All the time, I see people having issues and then it's often responded with "PM [insert person]" and then they can't. I get why you'd want it generally like that, though.

Offline Arsalan

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Re: Paid $5 subscription fee, cannot access lessons
« Reply #10 on: September 26, 2017, 11:51:12 PM »
Re: The last two posts, the issue is resolved on your account.  For some reason there's a date issue with certain accounts, we're looking at a way to resolve this.

If you are having an issue, you can PM a moderator or myself.  That includes users who have 0-posts, however they are limited to 3 messages.  This might consequently also be helpful for users who want to get in touch with recruiters and have no posts made either.

--- Note:

There is an alternative payment method setup for those who cannot use Paypal:

https://waygook.ecwid.com/
« Last Edit: September 27, 2017, 01:31:17 AM by Arsalan »
Carpe PM... ZzzzzZzzz ZzzzZzzz.

Offline tryingtogettokorea

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Re: Fixed: Paid $5 subscription fee, cannot access lessons
« Reply #11 on: September 27, 2017, 07:41:04 AM »
Will our subscriptions start the day we paid, or the day they were actually given to us? Cause if we paid one day and don't get the prescription til 2 days later, it's a little unfair.

Offline Arsalan

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Re: Fixed: Paid $5 subscription fee, cannot access lessons
« Reply #12 on: September 27, 2017, 08:19:04 AM »
Will our subscriptions start the day we paid, or the day they were actually given to us? Cause if we paid one day and don't get the prescription til 2 days later, it's a little unfair.

That's considered, and compensated in the subscription severalfold.  Ask anyone who's had the issue. :)  Although, PM them.
Carpe PM... ZzzzzZzzz ZzzzZzzz.

Offline colinneale

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Re: Fixed: Paid $5 subscription fee, cannot access lessons
« Reply #13 on: September 28, 2017, 07:09:01 PM »
i just need to contact a moderator about not been able to subscribe to waygooks. Can someone tell me how to contact someone who can help to subscribe